Duties & Responsibilities

•    Prepare all required insurance policy documentation as per the guidelines of the company. 
•    Collects, documents, enters data from and into multiple applications
•    Consistently meets or exceeds expectations for departmental standards related to quality, service level, completion of works assigned
•    Willingness to perform other duties as assigned and to ensure that the tasks assigned are completed and executed efficiently and professionally.
•    Work within designated timelines to provide superior customer service to retain our clients, as well as referrals and new business opportunities
•    Responsible for processing endorsements and creating insurance documents as needed
•    Establish and maintain good coordination relationships with the other departments, carriers and clients
•    Support all initiatives as requested, guided by company values, sales culture and business needs
•    Understands organizational objectives, supports process improvements and provides feedback to leadership.
•    Effectively utilize Insurance and Company systems, following established policies and guidelines to manage and respond to inquiries and issues
•    Drafting and reviewing of insurance policies. (Policy drafted by one to be reviewed by another staff of the department)
•    Process miscellaneous endorsements, cancellations, changes and renewals.
•    Completing all tasks and transactions promptly as required by the superiors and the company
•    Assist with department management using strong communication 
•    Be proficient in telephone communication, including assisting customers over the phone with their immediate needs or assessing those needs and being able to transfer those calls to the appropriate agency employees.
•    Desire to learn, participate in various trainings and test about various insurances while maintaining a normal workload at office 
•    Communicate with brokers, agents and sales staff accordingly
•    Execute any other role & responsibility directed by the Management

Working Hours: 8:15AM to 4:15PM (Sundays -Thursdays) 

Minimum Qualification & Requirements 
• Diploma or GCE Advanced Level
• Previous work experience in the insurance industry or 1 year experience in any relevant business 
field will be an advantage
• Excellent verbal and written communication skills in Dhivehi & English
• Self-driven and result oriented

Salary: MVR 10,000 - MVR 12,000 (depending on the qualification and experience)

The deadline for the submissions is 16:00 on Monday – 17th July 2023. Please send in your CV/Resume and N.I.D copies to [email protected] (Please enter your position of interest in the subject of your email