Marketing & Reservation officer is responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. Use records to follow up with previous customers to encourage them to book another stay at the hotel.

LOCATION: Thulusdhoo

Responsibilities:

•    Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
•    Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
•    Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
•    Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
•    Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
•    Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations
•    Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
•    Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
•    providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay.
•    Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

Salary
Attractive salary package
 

Interested candidates may send their CV along with copy of National ID card/passport and academic certificates in strict confidence to [email protected] on or before 20th June 2022.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR AN INTERVIEW.

Madihaa Company Pvt Ltd
M. Dharavandhooge Uthuruge, First Floor
Lainoofaru Magu, 20223, Male'
T: +960 3328827
F: +960 3313936
E: [email protected]
W: www.madihaa.mv