General Requirements

• Bachelors in relevant field
• 2 Years of customer service experience in healthcare
• Effective communication and interpersonal skills
• Proven ability to work effectively and independently

Job Specification

• Greeting and assisting Guests
• Responsible for keep the reception area ready for each working day, open the counters at the specified time and have all front desk activities fully operational at start of the hospital hours
• Update patient records with accurate contact details upon patient registration
• Liaise with insurance companies on patient appointments
• Assisting with translations between physicians and Guests
• Taking feedback from Guests to optimize guest level of satisfaction
• Attending calls from different departments
• Arranging hospital tours for important visitors in an informative and helpful way
• Managing VIP guests and assisting them with all hospital needs as required
• Assist in translating documents about treatment directions and help guests in filling out the forms
• Calling guests and collecting relevant information and documentation

Salary and Benefits

• MVR 0+
• Salary based on qualifications and experience
• Medical Insurance
• Meal while on duty
• Health Insurance
• Staff Clinic
• Company Sim
• Paid Annual leave 30 days after completing one year of service
• Other leaves as per Maldives Employment Act

Documents to submit

• National Identity Card or Passport
• Recent Passport Size Photograph
• Updated CV
• Relevant Educational Certificates (Attested from law firm’s/ government offices)
• Recent Police Report (For Maldivians Only)
• Reference Letter / Experience Letter (from current and previous employer)