General Requirement
    Proven customer support experience or experience as a customer service representative.
    Track record of over-achieving quota
    Strong communication skills and a patient listener.
    Familiarity with CRM systems and practices
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize, and manage time effectively
    Ability to work both independently, with minimal supervision, and in a team environment. 
    High school diploma

        
Duties and Responsibilities

•    Attend Incoming queries from hotline, Social Media platforms and website.
•    Hold up discipline, disheartens, anger, and personal issues when attending to end-client.
•    Information, quotation and support provided by CSA’s has to be up-to-date and followed up with necessary department to ensure quality of service and information provided to end-client.
•    Pro-active to serve customer requests and timely execution of work flow that involves customers.
•    If/when a customer complaint arrives to notify your head & if/when not resolved complaint needs to passed to head at your earliest. 
•    Maintain customer relations with routine practice.
•    Contribute to sales target set by company by coordinating with team while reaching set personal targets.
•    Follow instruction given to ensure maximum records are documented of your work using tools given on a daily basis.
•    Preparing shift end reports and delivering it to proper channels. 
•    Self-development and adherence, to work, to gain new skills to make the service you extend to end-client better. 

What we offer 
- Positive work environment. 
- Supportive management. 
- On the job training. 
- Attractive salary package  

Interested candidates, please email your applications with the following documents to [email protected]
•    National Identity Card / Passport
•    Updated CV
•    Relevant educational certificates
•    Reference letter/ Experience letter 

We thank all the interested participants. However only selected applicants will be contacted. For more information, please call +960 301 5905.