Bank of Maldives is seeking to recruit a talented and qualified individual to the position of Contact Centre Agent in our Contact Centre, located at S. Hithadhoo

Roles and Responsibilities

• Manage inbound and outbound calls in a timely and professional manner
• Identify customers’ needs, clarify information and provide solutions and/or alternatives
• Handle and resolve customer concerns and take feedback to improve service

Competencies

• Excellent listening, verbal and written communication skills
• Knowledge of customer service practices and principles
• Ability to prioritize and manage time properly and effectively
• Excellent interpersonal skills

Criteria

• O’level or equivalent qualification
• Basic knowledge of computer and data entry skills
• Previous experience in a related field will be an added advantage
• Willing to work on shift duty

If you are interested, apply online through 
www.bankofmaldives.com.mv/careers/