General Requirement

•     Minimum of 6-month experience in technical support.   
•     Prior experience in handling Laptops/Desktops repair and maintenance  
•     Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals in all brands.  
•     Must be available to provide on-site servicing and rectify the major Brands.  
•     Proper knowledge of Computer Hardware replacement
•      Resolve problems with Desktop/Laptops component level  
•     Record, upgrade, and replace hardware and software.
•     Offer technical support for activities associated with the identification, prioritization, and resolution of reported problems  
•     Install and reinstall Latest Operating Systems, Latest software packages, and Drivers/Firmware updates.
•     Be able to recognize, research, isolate, resolve, and follow-up on Desktop/Laptop Problems
•     Handle all administrative aspects within the time limit  
•     Must be able to solve problems, have excellent verbal and written communication skills, understand and interpret technical terms  
•     Set up and configure computers and peripheral equipment such as printers, scanners, etc.
•     Knowledge of Data Backup & Restore Process.
•     Knowledge of computer networks and Installation will be an advantage
•     Enjoy working in a team environment and on a shift basis.  

Duties and Responsibilities

•     Research, diagnose, troubleshoot and identify solutions to resolve customer issues
•     Research current and potential resources and services to reach new heights in the market and to increase the revenue
•     Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•     Test and adjusts items to ensure that they are in optimal working order.
•     Plan deadlines for the job and make sure that the job is running on time and is able to meet the deadlines 
•     Instruct customers on the safe handling of items
•     Take ownership of customer issues reported and see problems through to resolution
•     Communicate clearly with customers regarding the item in question and explaining the problem and solution 
•     Provide prompt and accurate feedback to customers
•     Offer technical support, off-site or via phone if and when necessary
•     Keep accurate records of the job 
•     Assist counter staff in assisting customers on the issue 
•     Coordinate with the superiors to find ways to improve the services offered and to maximize the profit 
•     Perform other related duties as required

Salaries & Benefits

•    Salary MVR9300 – MVR10500
•    Medical Insurance

Interested candidates, please email your applications with the following documents to [email protected] 

•    National Identity Card / Passport
•    Updated CV
•    Relevant educational certificates
•    Reference letter/ Experience letter 

We thank all the interested participants. However only selected applicants will be contacted. For more information, please call +960 301 5905.